19-11-2016 8:11 - edited 19-11-2016 8:13
Hi,
Just woke up this morning to find my smartbox stuck on the home screen as below photo.
http://eriks.duckdns.org/misc/20161119_080123.jpg
The light flashes when remote is pressed / and clicks when pressing the top left button on remote but nothing happens.
I've pressed the reset on the botton and went through the setup again but once all done I'm stuck on the same home screen as above.
Logging into my router even shows it as connected ?
Smartbox-frontroom | B8:A1:75:16:7A:8A | 192.168.1.248 |
Any ideas how to fix ?
Thanks.
19-11-2016 9:12
Same here.
19-11-2016 9:17
Technical issue by the looks of things. Has been flagged to tech team by chat. Forum team not is yet. Does everyone have a list of alternative devices to try: Please see below link to devices:
http://help.nowtv.com/article/Supported-devices might need to get chat to free up a slot for you.
19-11-2016 8:28
Yep same for me this morning, tried a reset and nothing.
19-11-2016 8:35
I've contacted now tv, they made me go through their normal checklist of stupid questions before admitting their technical team is working on the problem
19-11-2016 8:41
So it must be an update that's the box isn't liking then but how long till they fix it ?. It only the smart box that's always been the problem the four other work fine !! And the smart in the living room 😡
19-11-2016 8:46
Got the same problem here, Glasgow.
19-11-2016 8:53
Thought it was just mine! Obviously some fault from them !
19-11-2016 8:56
Worrying part is if they have sent out an update which has frozen the box, how are they going to apply a fix !
19-11-2016 8:54
Same here in West London.