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Mentor

Smartbox stuck on home ..

Hi,

 

Just woke up this morning to find my smartbox stuck on the home screen as below photo.

 

photo

 

http://eriks.duckdns.org/misc/20161119_080123.jpg

 

The light flashes when remote is pressed / and clicks when pressing the top left button on remote but nothing happens.

 

I've pressed the reset on the botton and went through the setup again but once all done I'm stuck on the same home screen as above.

 

Logging into my router even shows it as connected ?

 

Smartbox-frontroomB8:A1:75:16:7A:8A192.168.1.248

 

Any ideas how to fix ?

 

Thanks.

41 Replies
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Advocate

Re: Smartbox stuck on home ..

Mine has exactly the same fault on it this morning
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Occasional Poster

Re: Smartbox stuck on home ..

Me too. Have tried resetting, unplugging etc. Same problem. Could it be a central nowtv server issue?
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Observer

Re: Smartbox stuck on home ..

I've also got the same problem. Maybe problem on their end?
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Advocate

Re: Smartbox stuck on home ..

hi,i got exactly the same problem.is it a now tv problem ?

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Advocate

Re: Smartbox stuck on home ..

I have the same problem, have tried to reset the box but just return to the 'frozen' home screen. Anyone able to assist?

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Advocate

Re: Smartbox stuck on home ..

woke up to exact same issues, tried reset, factory reset and two different web connections and no joy, duff overnight update or server issue?

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Expert 3

Re: Smartbox stuck on home ..

Clearly a NOW TV problem (despite what the Service Status page says!).

 

Seems to be affecting all NOW TV box types (white, black & smart).

 

Service seems to be working OK on iOS devices & Roku own brand boxes.

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Mentor

Re: Smartbox stuck on home ..

Now tv live chat has now closed not helpful
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Advocate

Re: Smartbox stuck on home ..

Same here! Location Yorkshire.