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Robiq
Mentor

Re: Smartbox stuck on home ..

Me too. Have tried all the normal procedures nothing works. Was about to drag my box back to the shop before checking this forum. Perhaps an announcement on main page from NowTV might help other customers. Hope it's fixed soon.
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sbarker14
Mentor

Re: Smartbox stuck on home ..

Thought it was just me! Just got the Nowtv combo a few days ago and thought my new smart box had broken already! Hopefully they'll fix it soon!
Danvodden
Advocate

Re: Smartbox stuck on home ..

Pulling my hair out - cannot reset the bloody box as its froze on Home screen and I've reset - unplugged and restared 10 times before coming here!

Danvodden
Advocate

Re: Smartbox stuck on home ..

Same here.

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rphopkins
Mentor

Re: Smartbox stuck on home ..

Same for me. Communication doesn't seem to be NOW's strength.
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4268 Legend 5
Legend 5

Re: Smartbox stuck on home ..

Technical issue by the looks of things.  Has been flagged to tech team by chat.  Forum team not is yet.   Does everyone have a list of alternative devices to try:  Please see below link to devices:
http://help.nowtv.com/article/Supported-devices  might need to get chat to free up a slot for you.


Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor

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Highlighted

Re: Smartbox stuck on home ..

you think these twits would put a big notice on the main now tv page!

 

have tried using the help for frozen box wasting my time and then tried contacting them on live chat and magically they have closed it all down Smiley Sad

 

makes you mad wonder how many others going round the same stupid circles because they are to lazy to put up a big notice on the main home now tv page

 

basil

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dr_necessitor
Expert 3

Re: Smartbox stuck on home ..

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H7-0
Advocate

Re: Smartbox stuck on home ..

Me too, up on a Saturday morning unplugging cables, resetting boxes etc

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Damo05
Advocate

Re: Smartbox stuck on home ..

It would be good if sky posted In this topic with a update on how they are fixing there blunder and when . Instead they close there live chat and send out generic emails 👎 They should be embarrassed.