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Anonymous User
Not applicable

Smartbox stuck on home ..

Hi,

 

Just woke up this morning to find my smartbox stuck on the home screen as below photo.

 

photo

 

http://eriks.duckdns.org/misc/20161119_080123.jpg

 

The light flashes when remote is pressed / and clicks when pressing the top left button on remote but nothing happens.

 

I've pressed the reset on the botton and went through the setup again but once all done I'm stuck on the same home screen as above.

 

Logging into my router even shows it as connected ?

 

Smartbox-frontroomB8:A1:75:16:7A:8A192.168.1.248

 

Any ideas how to fix ?

 

Thanks.

41 REPLIES 41
Anonymous User
Not applicable

Same here.

4268
Legend 5
Legend 5

Technical issue by the looks of things.  Has been flagged to tech team by chat.  Forum team not is yet.   Does everyone have a list of alternative devices to try:  Please see below link to devices:
http://help.nowtv.com/article/Supported-devices  might need to get chat to free up a slot for you.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

Yep same for me this morning, tried a reset and nothing.

Anonymous User
Not applicable

I've contacted now tv, they made me go through their normal checklist of stupid questions before admitting their technical team is working on the problem

Anonymous User
Not applicable

So it must be an update that's the box isn't liking then but how long till they fix it ?. It only the smart box that's always been the problem the four other work fine !! And the smart in the living room 😡

Anonymous User
Not applicable

Got the same problem here, Glasgow. 

Anonymous User
Not applicable

Thought it was just mine! Obviously some fault from them !

Adam68
Advocate

Exactly the same here too for me. Clearly they havent tested this update

Anonymous User
Not applicable

Worrying part is if they have sent out an update which has frozen the box, how are they going to apply a fix !

Anonymous User
Not applicable

Same here in West London.