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Anonymous User
Not applicable

Smart boxes don't work and Now TV tech support and customer service unresponsive

I have two smart boxes - great product for a couple of weeks, then both stopped connecting to Skyid, which is known and working as the app works on other devices.  Tech support logged fault but no response for over two weeks. Customer services complaint raised - no repsponse. This is poor customer service for what is supposed to be a new and improved box. Does anyone know how to elicit an answer from Now as to date the silence has been deafening .

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SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Do you have any special characters in your current username and/or password, such as an % or + or $ etc?

 

It would appear that when NOW TV issued their last 'app' update for (Roku) hardware playback devices, it broke support for some special characters...

 

 

Cheers

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10 REPLIES 10
Anonymous User
Not applicable

Unbelievable - you have given me sub titles - you have gone from zero to hero....thank you - it makes such a difference !!!!!!!!