Smart box tv screen shakey

[Anonymous User]

Hi all, just bought a smart box and registered. Set up went well and all seems working, except the picture on my TV ''shaking'' up and down slightly. Anyone !!!!!!

[Anonymous User]

What's the model number @Anonymous User ?

[Anonymous User]

I've tried the box on the tv upstairs and it works fine, this tv is a Samsung too but older than the one downstairs and 720p.

Tried the one downstairs on 720p and 1080p and it wobbles/shakes on both settings.

[Anonymous User]

@Anonymous User

As you would have read on this thread there is an issue with some models of Samsung Tv's and our Smart Box.

There is a fix that is currently being tested before we publish an update for the app.

Thanks

Andy

[Anonymous User]

@Anonymous User

I see, this seems rather shoddy.

What's the eta on this issue being fixed? 

[Anonymous User]

@Anonymous User

It shouldn't be too much longer , Roku (who make our boxes) identified the issue , they have developed a fix for it.

The new software is with our teams who are doing more tests before the new build is released.

I will try and find out an eta 🙂

Andy

[Anonymous User]

@Anonymous User

Cheers that would be good. 

Was looking forward to trying out the free view on the box, back to the Roku3 I go.

[Anonymous User]

Andy, do you have an ETA on that fix yet? I've just bought a Smart box to watch the Ryder Cup this weekend and my Samsung TV is showing the same shakey picture as other users have found.

Thanks.

[Anonymous User]

LE40M87BDX/XEU

[Anonymous User]

Is there any update on this fix? Having same issue with Samsung TV. Newly purchased now tv box is currently a waste of money.

[Anonymous User]

Same here - picture shaking. Samsung TV. Instant headache.  Can;t believe I've just read 9 pages of thread and there's  no fix for it yet.