12-07-2016 16:13
Hi all, just bought a smart box and registered. Set up went well and all seems working, except the picture on my TV ''shaking'' up and down slightly. Anyone !!!!!!
12-07-2016 16:21 - edited 12-07-2016 16:25
@Anonymous User
That sound a little weird, suppose you could try a few things below.
12-07-2016 16:39
@Anonymous User
Another question is the picture shaking up & down only on the Freeview channels or does it happen also on the NowTV channels and things like the BBC IPlayer apps etc ?
12-07-2016 16:51
Hi @Anonymous User,
I've only ever seen shaky HDMI images on 'pre-smart' televisions that suffered EDID compatibility issues!
Out of interest... What's the make and model of your television?
12-07-2016 17:29
@Anonymous User
Also a thought, have you got another TV in the house that you can temporary hook up the NowTV box too, just to see if you get the same shaking picture on the second TV ?
Don't worry about connecting an aerial, the box will still work on the nowtv channels and the other apps over wifi.
By doing this test you can pin point if your main TV needs to be investigated further or there is some issue with the nowtv smart box that needs to be looked at more closely.
12-07-2016 18:09
Thanks schnapps I'll give it a go.
13-07-2016 11:01
Hey @Anonymous User
This is a bit of a wierd one.
As @schnapps has asked is this happening on the freeview channels and also stuff from the NOW TV App ?
Also I can see this has been asked as well, Is it moving up and down or side to side ?
Is it possible you can record a short video and either use dropbox or something like that to link it to us ?
Our tech teams want to see this as it's an unusual one.
Cheers
Andy
30-07-2016 15:54
I have got the same shaky picture problem. Tech support advised a reset of my new Now smart box but no good. Then tried to change from 720 to 2020 resolution. My TV could not support that resolution.
My TV is a Samsung LE32M8. Tried going on to youtube and got same shake. Don't know if this is relevant but we do not use TV aerial as we have Freesat from an old Sky dish. Can't see why that may be a problem.
Have tried all the different picture size options on the TV.
Any ideas?
Ragger
30-07-2016 18:53 - edited 30-07-2016 19:01
@Anonymous User
Firstly there shouldn't be any difference if you have an aerial either connected or not connected to the smart box apart from the Freeview TV & Radio channels won't be available.
I have tested the smart box with just an internet connection without an aerial and the picture is perfectly fine.
So far this shaking picture issue only seems to be effecting one older Samsung TV from reading this thread (the other forum member who reported the same fault had the 37 inch version of the same Samsung model TV ie LE37M8).
Have you got another TV with an HDMI port in the house to test the smart box with to prove the issue is with this particular Samsung TV ?
30-07-2016 19:59
Many thanks. I do not have another tv. All l have is a PC which has a hdmi port but does not seem to recognise the now box. Plus l have a Windows 10 laptop.
Now support eventually suggested l contact Samsung and gave me a number. I phoned that but the lady said my tv was too old for her to support and gave me the number of an 'engineer'. I phoned that but they are closed until Monday.
Cheers
Ragger