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Anonymous User
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Smart box tv screen shakey

Hi all, just bought a smart box and registered. Set up went well and all seems working, except the picture on my TV ''shaking'' up and down slightly. Anyone !!!!!!

181 REPLIES 181
Anonymous User
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Perfect, all fixed now 🙂 thanks for your help
SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:
Perfect, all fixed now 🙂 thanks for your help

Nice one @Anonymous User 😉

Anonymous User
Not applicable

@Anonymous User wrote:
Perfect, all fixed now 🙂 thanks for your help

Thanks for letting us know @Anonymous User

Anonymous User
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Hi,
I have downloaded the update and the shaking has stopped. Thank you!!!

David
Anonymous User
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@Anonymous User wrote:
Hi,
I have downloaded the update and the shaking has stopped. Thank you!!!

David

Thanks for letting us know @Anonymous User

Anonymous User
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@ Andy-S and NOW TV Support Team

 

I have the same problem.  Just signed up to the NOW TV service, recieved the new box today, worked fine for all of 3 mins until the update installed, then bam, shakey screen, and can't possibly watch it unless I want a migraine!

 

Tried 720p etc as previously suggested, no good, different HDMI cables, also no good, tried on a really old LG 32" TV it worked fine.

 

Main TV: Samsung

Model: LE46M86BD

NOW TV Box Serial #: 568671631042

 

Please send the fix to the my box asap as currently it's unwatchable

 

It would also be sensible to roll it out by default to all boxes to prevent it happening at all, particularlly for new customers.

 

Thank you in advance. 

Anonymous User
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chrism65 chrism65 Newbie
11:13 PM
@ Andy-S and NOW TV Support Team

Hello Andy, I am also a new customer and received the Now TV smart box today and have the same problem, but shakey screen from the moment it was turned on. Tried all usual fixes; new hdmi lead, alternative hdmi ports etc. But still getting the headache inducing shake!

Could you please send a fix through to me too (I'm hoping to watch the Leeds united football match this Saturday at 5.15, so fingers crossed!)

My Tv is a Samsung LE40M87BD
Now TV box serial number; 568680339866

Thanks and best wishes
Anonymous User
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Hi @Anonymous User@Anonymous User

 

Thanks for providing those serial numbers for me.

 

I have sent them off to get the fix deployed for you.

 

It can take upto 48 hours to reach your boxes, after this time please perform a software update if your box hasn't already done so.

 

Thanks

Andy

Anonymous User
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Good Evening Andy-S & Team,

 

Just bought a Smart Box, have a Samsung LE46M87BDX (as per some of the previous posters) and the ~25Hz vertical jumpy 4-pixel flicker.

 

As with others, the picture was stable until the forced update & reboot. I've also an older non-smart box, picture fine as always. Tried a reboot, no improvement. Also no newer update available if I force a check.

 

I'd appreciate a push of the flicker fix; box serial no. is 5686 5A64 2606.

 

Many thanks in advance.

 

mrhobbes

 

 

Anonymous User
Not applicable

Hi @Anonymous User & @Anonymous User

 

Thanks for popping by 🙂 I'm sorry to hear you've had issues with the Smart Box.

 

I've raised these to be sent a potential fix.

 

This can take a few days so please keep an eye our for updates/changes.

 

Thanks

 

Rob

NOW TV Team