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Anonymous User
Not applicable

‎24-03-2018 19:52

Smart box problem

Hi all! I have had a smart box for about a year now and love it but just recently I'm having trouble using anything other than the free view. Movies, entertainment and all catchup channels wont load. Around 2 tries out of 10 it'll work but otherwise it just shows the loading symbol but doesn't do anything, getting very frustrated. I have an old now tv box which works every time so maybe my smart box has had it? Has anyone else had this issue?
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8 REPLIES 8
schnapps
Legend 5
Legend 5

‎24-03-2018 20:09

Hi @Anonymous User

 

Can you confirm your broadband provider is it TalkTalk or somebody else ?

 

The reason i am asking is that a lot of TalkTalk broadband users are encountering difficulties using their smart boxes since a recent firmware update by nowtv.

 

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Anonymous User
Not applicable

‎24-03-2018 20:16

I am with talk talk for broadband. I did notice when it first happened that my box had updated on that morning. My old box is fine though. I've done all the resets with the box and my router
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schnapps
Legend 5
Legend 5

‎24-03-2018 20:24

In response to Anonymous User's comment

Hi @Anonymous User

 

I had a suspicion that you might be a TalkTalk broadband customer, where quite a few members have reported issues with their smart boxes since firmware version 8.0.3 was pushed out and there seems to be a bug somewhere in the software that is conflicting with TalkTalk Routers.

 

I am on BT and everything is fine with my smart box, the only things i could suggest, is to try everything in this linked thread below.

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Now-TV-Smart-Box-NowTV-App-after-Update/m-p/460389#M5384

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Anonymous User
Not applicable

‎24-03-2018 20:27

Thank you very much foe the information I will give it a try!
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schnapps
Legend 5
Legend 5

‎24-03-2018 20:41

In response to Anonymous User's comment

Hi @Anonymous User

 

Should nothing work in my first link.

 

Then it might be worth trying this helpful suggestion in the last posted message by Mowbraykid here.

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Unable-to-connect-to-Talk-Talk-Fibre-wifi/td-p/458393

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Anonymous User
Not applicable

‎24-03-2018 20:53

There was an update to version 8.0.3 but still isn't working. Testing the internet connection comes back fine. Is it worth me contacting now tv directly?
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schnapps
Legend 5
Legend 5

‎24-03-2018 20:56

In response to Anonymous User's comment

Hi @Anonymous User

 

Firmware version 8.03 is what has caused all the problems with the smart box to a number of TalkTalk customers Smiley Mad

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Anonymous User
Not applicable

‎25-03-2018 12:54

I am a talk talk customer and I am having exactly the same issue!! 😠
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