20-04-2018 16:29
20-04-2018 16:38
Hi @Anonymous User
I just noticed by looking at your profile that you are a TalkTalk customer but have already tried the 50% half power on the 2.4 ghz WiFi band on your router by following the instructions in this thread linked below (message 6 of 😎
https://community.nowtv.com/t5/NOW-TV-Smart-Box/Smart-TV-Box-Now-TV-not-connecting/m-p/464156#M5726
20-04-2018 16:49
Hi @Anonymous User
I know a couple of Toshiba Regza TV owners had to temporary connect their smart box on a different model TV on intial setup and forced a software update in the secret box menu before connecting the smart box to their Toshiba Regza TV.
It sounds like you have done that already ?
Maybe try swapping the smart box again onto your second TV, then factory reset the box, then re enter your account details and WiFi again, then re scan TV channels (if your second TV has a TV aerial or skip this step) then force a software update in the secret menu, then power down the TV and smart box and then re connect the smart box back on your Toshiba TV ?
Sorry i can't offer any other suggestions to try
20-04-2018 16:38
20-04-2018 16:42
20-04-2018 17:18
20-04-2018 22:29