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Smart Box not delivered

Is anyone else having problems getting their smart box delivered? I ordered one on 24/11/16 and I'm still waiting. I've been fobbed off with a tracking number but it still doesn't show on the Royal Mail website so it's not even been sent yet! 

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SeeMoreDigital Legend 5
Legend 5

Re: Smart Box not delivered

Hi and welcome to the forum @FluffyEdgar,


Your problem sounds most odd as NOW TV are usually very quick at sending their products out...


Perhaps the following 'Help Centre' article may be of use to you: When will I get my NOW TV Box or accessories?




• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •