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Anonymous User
Not applicable

Smart Box Freezes after 1 episode

Hi,

I'm having an issue with my smart box.

Everytime I watch a program and subsequently  try and watch a second, the box freezes.

I have to press and hold home and then navigate back to program. Tedious.

 

Any recommendations?

 

 

4 REPLIES 4
schnapps
Legend 5
Legend 5

@Anonymous User

 

Perhaps there is something on this guide article that could help.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box

SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Is your ISP Virgin by any chance?

 

 

Cheers

Anonymous User
Not applicable

Yes. @SeeMoreDigital why do you ask?

Thanks

J

Anonymous User
Not applicable

Hi, I also encounter this problem. At the end of a show the 'watch next episode' button appears but when clicked nothing happens and box just seems to get stuck. I have to come right back out of the NowTV app and back in again. My ISP is VirginMedia also.