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Anonymous User
Not applicable

Sky sheild

Hi how can I get my sky shield removed pls

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Are you getting Sky Shield popping up blocking websites or are you asking about the Sky Shield NowTV alternative which is Broadband Buddy where you can make adjustments to the settings by going to My Account > Settings & Pins on here.

 

If you are getting Sky Shield notifications, then was you on Sky before switching to NowTV and have you plugged in the NowTV Hub Router.

 

One customer on here was getting the Sky Shield notifications and it was found that the BT Openreach Engineer had crossed the line wires with a Sky customers telephone line by mistake and had to come back out and swap them over at the local street cabinet to the correct telephone line.

 

https://community.nowtv.com/t5/Account-and-Billing-Broadband/Annoying-Sky-Broadband-Shield-activated-being-NOW-TV-broadband/m-p/522849 

 

 

 

View solution in original post

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Are you getting Sky Shield popping up blocking websites or are you asking about the Sky Shield NowTV alternative which is Broadband Buddy where you can make adjustments to the settings by going to My Account > Settings & Pins on here.

 

If you are getting Sky Shield notifications, then was you on Sky before switching to NowTV and have you plugged in the NowTV Hub Router.

 

One customer on here was getting the Sky Shield notifications and it was found that the BT Openreach Engineer had crossed the line wires with a Sky customers telephone line by mistake and had to come back out and swap them over at the local street cabinet to the correct telephone line.

 

https://community.nowtv.com/t5/Account-and-Billing-Broadband/Annoying-Sky-Broadband-Shield-activated-being-NOW-TV-broadband/m-p/522849