cancel
Showing results for 
Search instead for 
Did you mean: 
BicBasher
Elite

Sky Cinema live doesn't work on 4K Box

Since Sky Cinema launched today, I haven't been able to stream the live channel using the 4K Smart Box.

 

The channel works fine on my other connected devices, except the box.

 

I'm wondering if it's to do with having the Now TV Boost?  All my other devices only stream up to 720p and they're fine. 

 

I used the live chat option who could only recommend rebooting and resetting the box which I did twice and signing in again.

 

There's no error code, except for the "Sorry, Something Went Wrong" notification.

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, Chromecast 3rd Gen wired, Samsung Galaxy A50 (Android Pie), Fire Tablet (2018 edition), Dell PC with Windows 10 Home Edition using the Now TV Win 8.1/10 App.
Labels (1)
0 Thanks
Reply
3 Replies
gavs82008
Legend 5
Legend 5

Re: Sky Cinema live doesn't work on 4K Box

@BicBasher 

Not to sound rude, but what do you mean with Sky Cinema launching today?

 

The cinema pass has always been available to stream on all Now TV enabled devices. 

 

Have you attempted to watch/test it on another device such as smart phone/tablet?

0 Thanks
Reply
Karl-F
Community Manager
Community Manager

Re: Sky Cinema live doesn't work on 4K Box

Hi @BicBasher

 

Are you talking about the Sky Comedy Channel? 

 

Thanks

Karl

BicBasher
Elite

Re: Sky Cinema live doesn't work on 4K Box

@Karl-F Yes, the Sky Comedy TV Channel.

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, Chromecast 3rd Gen wired, Samsung Galaxy A50 (Android Pie), Fire Tablet (2018 edition), Dell PC with Windows 10 Home Edition using the Now TV Win 8.1/10 App.
0 Thanks
Reply