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Advocate

Shocking Judder

Football is almost unwatchable here

Got sky sports through nowtv on my lg smart oled 

The actual PQ is great, but the judder is horrendous 

Is it down to a terrible frame rate or something that NOWTV streams in?

All motion processing is off and have tried it on dejudder a little but no better 

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Expert 3

Re: Shocking Judder

@Millertime under normal circumstances with a boost pass, on selected devices, sport is broadcast in 50fps. Unfortunately LG TV's are not one of those selected devices so you are watching 25fps.

 

Screenshot_20201014-202515.jpg

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Legend 5
Legend 5

Re: Shocking Judder

Hi @Millertime 

 

What you are seeing is 25fps playback and unfortunately with the native NowTV App inbuilt onto LG Web OS Smart TV's you will only be able to watch at 25fps with a Boost Pass or not 😠.

 

More information here

 

https://help.nowtv.com/article/what-is-highest-streaming-quality-for-my-device 

 

At the moment since yesterday 50fps on supported devices with a Boost Pass that offers 50fps playback is also currently broken on Sky Sports Main Event & Sky Sports Football 😠.

 

Where i find 25fps playback for fast action sports more unwatchable than the reduced resolution rate of 720p.

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Advocate

Re: Shocking Judder

Thank you both, however it is the exact same via nowtv app on my bt youview box

Is that only 25fps too?

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Legend 5
Legend 5

Re: Shocking Judder

Hi @Millertime 

 

For the last month or two the Youview Boxes have been also capped at 25fps when watching Sports with a Boost Pass due to an issue using the NowTV App on the Youview platform which was causing buffering and sound dropouts 😠.

 

Screenshot_2020-10-14-20-34-58.png

 

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Expert 3

Re: Shocking Judder

@Millertime yes. There's been an ongoing issue with youview boxes.

 

https://help.nowtv.com/service-status

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Advocate

Re: Shocking Judder

Thank you again

Thats a joke though surely if its been ongoing for months?

25fps is unwatchable to me, it gives me a migraine so surely I should be refunded?

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Legend 5
Legend 5

Re: Shocking Judder

Hi @Millertime 

 

With regards to refunds you need to take this up with NowTV live chat or send them a web message where both communication methods are shown in this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

 

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Legend 5
Legend 5

Re: Shocking Judder

Hi @Millertime 

 

Forgot to ask, i am assuming you are not a BT TV customer who pays the monthly sports subscription through BT ?

 

Where i don't subscribe to BT TV, but if you are a BT TV customer with a BT NowTV Bolt on Sports package, then try and watch the sports via the Main BT TV Guide and not via the NowTV App on the BT Youview box, where the live sports channels may not be broken with regards to the playback frame rate etc.

 

If you don't subscribe to BT TV, then you are at the mercy of NowTV to fix the broken Boost Pass streams on the live sports channels via the NowTV App Youview platform.

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Advocate

Re: Shocking Judder

Thanks, I dont buy it through bt,  I pay now tv

Just been onto their helpdesk who after a 15 min exchange, offered me £3 refund.. 

Its bizarre that there has been an issue for months, makes you think its not fixable?

Is normal sky sports on sky 50hz I take it?

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