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Advocate

Setting up now tv box

I've had a smart box for a while and have tried to set it up on my TV. I have connected everything and all is well until it asks for the displayed code to be entered onto the site.  It doesn't accept it therefore I can go no further. I'm not very tech savvy so am at a loss

Please help!

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Legend 5
Legend 5

Re: Setting up now tv box

Hi @Chesca110 

 

Quite a few people have been having trouble activating their NowTV Box or Stick when asked to enter the six digit code on the NowTV website.

 

If you are UK customer try entering the code shown on your television screen by typing the code into the box on this direct link below.

 

This link will not work if you are a Republic of Ireland customer where you need to remove the gb bit in the link and add ie instead.

 

https://www.nowtv.com/gb/tv 

 

If no joy, then i would try a different internet browser on your PC, Laptop, Tablet or smartphone.

 

You could also try your browser in a Private Window or incognito mode (but it might be too technical if you are not technically minded).

 

Another thing you could try, again this might be too technical where using a smartphone with your internet data to enter the code from the same link above.

 

Also double check that your bank card details are up to date on your NowTV online account.

 

You may have to get in contact with NowTV live chat or use the web form to send them a direct message (both communication methods can be found on this link below).

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

View solution in original post

2 Replies
Legend 5
Legend 5

Re: Setting up now tv box

Hi @Chesca110 

 

Quite a few people have been having trouble activating their NowTV Box or Stick when asked to enter the six digit code on the NowTV website.

 

If you are UK customer try entering the code shown on your television screen by typing the code into the box on this direct link below.

 

This link will not work if you are a Republic of Ireland customer where you need to remove the gb bit in the link and add ie instead.

 

https://www.nowtv.com/gb/tv 

 

If no joy, then i would try a different internet browser on your PC, Laptop, Tablet or smartphone.

 

You could also try your browser in a Private Window or incognito mode (but it might be too technical if you are not technically minded).

 

Another thing you could try, again this might be too technical where using a smartphone with your internet data to enter the code from the same link above.

 

Also double check that your bank card details are up to date on your NowTV online account.

 

You may have to get in contact with NowTV live chat or use the web form to send them a direct message (both communication methods can be found on this link below).

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

View solution in original post

Advocate

Re: Setting up now tv box

Thankyou

I followed your advice and tried my tablet.

All sorted in no time.