The box (the 5th one) has been unable to connect via the ethernet cable. However the children were watching the box earlier today via wifi. Tonight the box is not showing a picture or sound, but intermittant fuzzy picture, the tv is not telling me no signal, so box and tv are connected but not showing anything??? any ideas?? Oh tried the reset button already, thanks for any help.
We have the same issue - tried wifi, ethernet, tried resetting way too many times than is acceptable for an out of the box setup. Not impressed to say the least and has caused a wonderful row in this house as hubby didn't want to ditch Sky for NOW but reluctantly did so!
Been onto the live chat and have been told that it's a known problem with the Smart box. It should take 2-3 days to fix!
Not looking forward to the next 2-3 days. And as far as first impressions go ...
I have the same problem too - the factory reset through the settings menu won't work as at this stage of setup you can't get to the settings menu. I've tried several soft resets, a couple of hard resets, and going back and forth to display settings etc a few times - nothing. I'm going to leave it for a few hours and try again.
And just to update - I tried again after an hour, and it worked! I just left it on the blank screen for an hour, then went back to the previous page (terms and conditions), this time it connected and is working fine.
I am trying to connect nowtv smart stick. The first one didn't connect. Live chat advised getting a replacement. Which I did. Same issue. Won't connect. I've done all the hard and soft resets of my router and my device repeatedly. I've followed the advice on here on patience and perseverance and tried everything at least ten times. I've been at it now for hours. And still nothing. What can I do?
I was having the exact same problem. tried everything suggested and nothing help. after going through the same process on the onine chat advice they said I would be getting an email. 20 minutes later (and no email as yet) I tried again and it connected. don't know if they did something their end or if it just needs persistence with constantly going back and forward through the set up screens but all up and running now.
This problem occurred on my white box (not smart) and after several chats, soft and hard resets etc, I was told the box was faulty and we needed a new one.
So bought a new one today (Black - NOT Smart though the ordinary one) and when through set up etc and same message (so suspect the old box wasn't faulty at all)...chat again to the help team...more resets etc and no joy same Linking Error.
Now waiting for them to get back to me via email...
I can't believe after all the same complaints that they are not doing more to fix the problem, I did find a phone number but it would have cost £6. All my passes were used up as I had to wait for my son to install it, Now my new Stick is the same 🤔