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Anonymous User
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Refund

Hi you keep charging me when I cancelled two months ago last two charges was xmas day . How can I get this refunded.
1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

@Anonymous User

 

Sounds as if you still have an active pass on your account. You can cancel your pass by going to your My Account > My Passes page http://account.nowtv.com/passes

You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.You should receive an email confirmation but you might want to take a screenshot of the cancelled pass as well.

As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

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1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User

 

Sounds as if you still have an active pass on your account. You can cancel your pass by going to your My Account > My Passes page http://account.nowtv.com/passes

You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.You should receive an email confirmation but you might want to take a screenshot of the cancelled pass as well.

As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv