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Real frustration over now tv crashing ALL THE TIME

Every time I try to watch any movie or program om the now it v smart box, it crashes constantly throughout the process. I have posted this problem before, but I've had no reply or suggestions. So I've now came to the conclusion that it's either the now tv box is poorly made that it doesn't last very long or that now tv and virgin media have an incompatibility with now tv being sky. 

So do not purchase a now tv smart box if you have virgin broadband or want a digital box that lasts!!!!!