Trying a factory reset of NowTV black smartbox after it froze on home screen for days. Now stuck on pair your remote screen after umpteen attempts. No green light flashing. Tried replacing batteries. Pressing home 5times forward 3 rewind 2 and everything else suggested in community hub. Been onto virgin to check my Internet. 2g and 5G working fine on other devices. Spent hours on trying to resolve. Any new suggestions. Feel like crying. So frustrating
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I am assuming you are using the NowTV 4K Smart Box ?
I doubt my suggestions below will make any difference, but maybe try this :-
If no joy, flip the NowTV box over and hold in the small reset button for around 15 to 30 seconds.
Should you still have no luck, can you try the above instructions with the NowTV box on a different television in your home if you own a second television, just to see if it makes any difference.
At the same time i would try a reboot of your Router.