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Anonymous User
Not applicable

Nowtv jumps backwards even when not paused

While watching nowtv the programme we were watching jumped back 30 mins it’s not always the same channel, also occasionally the sound just goes off and if I change channel and back again it comes back, it’s done both these things a few times now getting fed up, sorry if I started a new post to an already known problem, help please
5 REPLIES 5
Anonymous User
Not applicable

I have exactly the same problem if I use pause as soon as adverts come on it resets back to 30 mins previously. It only happens when I am using the pause facility

 

I have 2 boxes so swapped them over and have same problem on both of them 😞

Anonymous User
Not applicable

I have been getting the same issue. It is a real pain as you are watching the same over again

schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

The NowTV Team are currently investigating this issue on the smart box, further information here.

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Now-tv-box-keeps-skipping-back/m-p/454686#M4747

Anonymous User
Not applicable

Just to "bump" all the messages relating to the skipping issue to the top of the board...

Karl-F
Community Manager
Community Manager

Hi All, 

 

We've posted an update about this issue which can be found in this thread here.

 

Again, we're sorry for any inconvenience this issue has caused. 

 

Thanks,

 

Karl