cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Anonymous User
Not applicable
‎12-05-2018 23:41

Now tv smart box scrolling

Hi, I have a Now TV Smart box and when I push any button on the remote, the now tv box keeps continually scrolling through the page. The problem is not with a sticky remote as I've used the remote from a box in the bedroom and still the same problem. I have tried factory resetting but still the same problem. Any ideas?
3 Replies
schnapps
Legend 5
Legend 5
‎12-05-2018 23:53

Hi @Anonymous User

 

Out of curisoity, if you own a smart phone and download the free Roku Remote controller App from your phones App store does the nowtv smart box still continually scroll when using the Roku remote App ?

 

If not, there maybe a infra red issue on the smart box, where the Roku App on your phone works over wifi.

 

 

 

 

0
Anonymous User
Not applicable
‎24-05-2018 11:11

I know have same issue with smart box!
mark_suff
Expert
‎29-05-2018 16:18

I've got this problem now too. Box was fine sunday, then yesterday as said above continuous scrolling through page. Roku app on my phone works with no problems. Has there been some sort of update that's causing this?. Maybe someone from Now Tv can help.

0