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Anonymous User
Not applicable

Now tv smart box black crashing , no freeview

so the last 4 days my now tv smart box (blue letters on the box almost 1 year and half old) keeps crashing. I'll be watching free view and it jst crashes with a msg popping up saying the home screen service isnt available, i cant watch my freeview. I've factory reset it so many times updated it, changed wifi channel. The whole point of this box was that you can  watch ur free view through it and pause live tv. It's not even 2 years old yet but since its over 12 months currys wouldn't replace it. Its ridiculous that it shld break this soon 

1 ACCEPTED SOLUTION
RoyB
Legend

@Anonymous User 

 

I don’t think your box is broken, but I think NowTV may have fubared a software update for it.

 

If you look for your issue in the Search box at the top of this Community, you will find several recent mentions of the issue you are having.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

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10 REPLIES 10
Anonymous User
Not applicable

Hi

 

did you manage to sort this problem as mine is doing exactly the same 

 

thanks 😁