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Advocate

Now tv smart box black crashing , no freeview

so the last 4 days my now tv smart box (blue letters on the box almost 1 year and half old) keeps crashing. I'll be watching free view and it jst crashes with a msg popping up saying the home screen service isnt available, i cant watch my freeview. I've factory reset it so many times updated it, changed wifi channel. The whole point of this box was that you can  watch ur free view through it and pause live tv. It's not even 2 years old yet but since its over 12 months currys wouldn't replace it. Its ridiculous that it shld break this soon 

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Re: Now tv smart box black crashing , no freeview

@Kee13 

 

I don’t think your box is broken, but I think NowTV may have fubared a software update for it.

 

If you look for your issue in the Search box at the top of this Community, you will find several recent mentions of the issue you are having.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂

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10 Replies
Legend 5
Legend 5

Re: Now tv smart box black crashing , no freeview

@Kee13 

 

I don’t think your box is broken, but I think NowTV may have fubared a software update for it.

 

If you look for your issue in the Search box at the top of this Community, you will find several recent mentions of the issue you are having.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂

View solution in original post

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Advocate

Re: Now tv smart box black crashing , no freeview

I had a similar problem the other day and the time was wrong which was causing it to crash. The UK was wrong so I set my time zone to Ireland and it’s been working since.

Hope this helps.

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Expert

Re: Now tv smart box black crashing , no freeview

@Anonymous User 

 

Well, mine is still working OK, so the problem doesn't seem to be affecting everyone.

 

My Smart Box is Model 4500SK

Software Version 9.0.3

Build 4070-16

 

Regards,

Wlat

 

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Newbie

Re: Now tv smart box black crashing , no freeview

Hi

 

did you manage to sort this problem as mine is doing exactly the same 

 

thanks 😁

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Advocate

Re: Now tv smart box black crashing , no freeview

I had same issue. UK time an hour ahead so changed time manually to Ireland and it worked. Thanks for the tip

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Scholar

Re: Now tv smart box black crashing , no freeview

Just changed to Ireland and it's working again so thank you!! 

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Advocate

Re: Now tv smart box black crashing , no freeview

Interestingly, ours started doing the same thing, but the time was an hour earlier so setting it to Portugal has fixed it.

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Advocate

Re: Now tv smart box black crashing , no freeview

Are you from Portugal?  

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Advocate

Re: Now tv smart box black crashing , no freeview

Same happened to me today, time was out and rebooted when I tried to watch freeview. Switching the timezone to Portugal fixed it.

 

Wow,  do they actually test these boxes before they push out at update. Unbelievable, sort it out nowtv.