Now tv box keeps skipping back

[Anonymous User]

The last few days when we are watching channel 5 on smart boxit randomly jumps back about 20 mins to parts we have already seen and have to fast forward to catch up. It happens on other channels but not as much. Brought a new smart box as we thought it could be that but happening on tge new one. Anyine k ow what it could be

[Anonymous User]

Hi Karl,

As requested:

Device ID is: 568738392251

Serial No.    : XY008G392251

Regards, Lainey

[Anonymous User]

Hi.

I am having the same problems and my nowTV box claims to be up-to-date. Please could you push the same patch/update to my box.

serial no: YX00AD301953

device ID: 5686CA301953

Regards

Chris

[Anonymous User]

1. SERIAL NUMBER: YX00A5820726
2. DEVICE ID: 56866A820726
3. MODEL NUMBER: 4500SK-NOW TV BOX

[Anonymous User]

Hi Karl, please update mine - my serial no. is 5686D0965385.

Thank you! - Sarah

[Karl-F]

Hi @Anonymous User 

Thanks for providing us with this number. 

We've recently updated our previous post and wondered if you could grab another number for us. 

Please power up the box and head to Setting > System > About - and provide us with the number that starts with XY - this may be labelled as serial number. 

Any questions please give me a shout. 

Karl

[Anonymous User]

Hi Karl, thanks for getting back to me so quickly. The serial number from system settings is:

YX000G965385. Thanks in advance! - Sarah

[Anonymous User]

Device: 56866A358660

Serial number: YX00A6358660

[Anonymous User]

Serial no YX00EA461242

Device iD 568879E461242

[Karl-F]

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@Anonymous User wrote:

Serial no YX00EA461242

Device iD 568879E461242

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Hi Gadget, 

Can you please double check your Device ID, we think it may have an extra digit and stopping us from sending the update to your box. 

Thanks, 

Karl

[Anonymous User]

Yes Sorry Device id :- 56879E461242