19-01-2018 22:36
02-02-2018 14:40
Perhaps NOWTV could confirm when they will be issuing all those "Smart" box owners with a full refund for a product that is no longer fit for purpose after the 7.7.3 firmware change?
02-02-2018 15:18
Hi all!
This is currently being investigated by the technical team at NOWTV
Many Thanks
Naomi K
02-02-2018 21:01
03-02-2018 14:34
There's another thread about this here https://community.nowtv.com/t5/NOW-TV-Smart-Box/Pause-Continue-watching-Fast-forward-Jumps-back-to-p...
I'm glad to see more people getting involved in this discussion having experienced the same issue, hopefully it means w can get something sorted soone. There's a clear issue, I originally mentioned it mid January and have got no where within the last few weeks.
03-02-2018 18:27
@NOWTV Support Team
I too am having this same issue. Its very hard to believe you are actually doing anything about this as your original recognition of the issues in this thread was back in November last year and 2 MONTHS on, you still have not done anything about it. Clearly you dont understand how frustrating it is and do not see it as an important enough problem.
I am positive that there will be more people than this who have this problem. Please sort it out. ASAP.
A very disgruntled customer
04-02-2018 19:38
05-02-2018 6:27 - edited 05-02-2018 6:30
wrote:
Terrible service. Roll on to when I cancel my contract. This has been happening to us for over a month and nothing has been done. Just told to keep checking back here and that the technical team are investigating it! Not a happy customer
Cancel contract? There is no contract you just cancel renewal on your passes and stop watching.
05-02-2018 20:39
Exactly the same here, very annoying.
05-02-2018 21:55
06-02-2018 9:59 - edited 06-02-2018 10:01
After an over an hour on Live Chat I got told that it would be "soon", so I asked when; they said "there is no fix date as such" and "Cannot commit to any specific timeframe".