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Vixivix1
First Poster

Re: Now tv box keeps skipping back

I'm having the same issue. Don't want to pause the smartbox at all now. If I do, I'm stuck in a perpetual circle of fast forwarding every 15 minutes for the rest of the night. So strange and driving me mad!
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Taymuir
First Poster

Re: Now tv box keeps skipping back

The same thing is happening with mine. it will jump back 30mins and you have to fast forward to the last point and if you rewind just a little bit even 30 secs, It will keep counting back to 30 mins even without realising it and the whole thing will start happening again. I hope this issue will be sorted soon.

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AndyTime
First Poster

Re: Now tv box keeps skipping back

Same thing happening here. Jumps to the point I paused. ITV AND BBC. EVERYTIME WE PAUSE! New customer. Not impressed. Pausing was the only reason I upgraded my nowTv box. PLEASE FIX THIS.
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Dessipuera
Occasional Poster

Re: Now tv box keeps skipping back

Same scenario here too after the latest update, it's like continually watching Groundhog Day being played out with endless replays of everything.

 

Mistakes happen and I guess we get that, but the sound of silence from the NowTV mob for at least an explanation of the possible cause is simply not good enough to it's paying customers.

 

Perhaps all their techies have been headhunted to Intel, in their hour of need. 

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Acp123
Occasional Poster

Re: Now tv box keeps skipping back

Any news of an update. It really is annoying and frustrating
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trenners
First Poster

Re: Now tv box keeps skipping back

This is getting worse all the time! When will it be fixed?? TV practically unwatchable.

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Thewatkinsfam
Occasional Poster

Re: Now tv box keeps skipping back

I also have the issues of my TV skipping back 20mins and I'm paying for now home broadband and TV package. My now TV hub box came direct from now.
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Jandy2017
Contributor 1

Re: Now tv box keeps skipping back

Totally echo what others have said. Impossible to relax and watch anything as just when you’ve forgotten about it, it jumps back 20 mins. Been happening for weeks and thought it was just us until I read everyone else’s commments. Our box was direct from NowTV too. Hope we’re going to get this solved ASAP and a month’s refund would seem fair in the circs as the service is pretty much unwatchable most nights!
Newman1
First Poster

Re: Now tv box keeps skipping back

I've given up on the NowTv box. Got it to replace an ailing Sky HD box, and wasn't keen to go over to Sky Q at £80.00 per month.

 

The whole point of the NowTV box, for me, was to be able to watch the Freeview channels, with the occasional top-up for Sport and Movies, but can do without them if pushed. Affordable, with the benefit of the pause/rewind etc functionality.

 

But now impossible to watch TV with it jumping all over the place. 

 

As of yesterday, I now have a FreeViewPlay box. Used some of the money I have saved from not having Sky  TV for the last 6 months. And the bonus is that I can record from it. 

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Not-Happy
Contributor 1

Re: Now tv box keeps skipping back

Perhaps NOWTV could confirm when they will be issuing all those "Smart" box owners with a full refund for a product that is no longer fit for purpose after the 7.7.3 firmware change?