19-01-2018 22:36
21-01-2018 7:47 - edited 21-01-2018 7:48
same thing happens to me on all freeview channnels...
when i go to rewind a few seconds or fast forward the adverts, it skips back to the point that i last paused/rewound which can be like 20 mins or more.
really frustrating!!!
took my box back to sainsbury's the other day & they swapped it for a new one, but EXACTLY the same problem occurrs on the replacement.
have a friend at work who says the same thing is happening to his box for the last few days.
very suspicious.
had an online chat with support last night, told me to set bitrate to automatic & do a factory reset & when that didn't work they told me to return the box for yet another exchange.
asked if they really thought that 2 different boxes from 2 different shops had exactly the same problem - their response was that sainsbury's wasn't an approved retailer!!!
maybe have to wait for the next software update?
just wanted to let you know you're not alone!
cheers,
stuart.
21-01-2018 19:27
Mine is doing the same since Thursday so can’t be the box as I’ve had mine for ages. Not sure what to do now
21-01-2018 20:04
22-01-2018 22:17
22-01-2018 22:20
23-01-2018 10:49
Hi All,
We're sorry for any inconvenience this has caused and for the delay in an update update for this issue.
Our teams our investigating this issue and as soon as I receive an update I'll make sure I post in this thread.
Thanks,
Karl
31-01-2018 23:23
This is getting worse all the time! When will it be fixed?? TV practically unwatchable.
05-02-2018 21:53
Still happening today we’ve had it for the last week on three different programmes on catch up and now on live tv! It’s so annoying you have to fix this?