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Anonymous User
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Now tv box keeps skipping back

The last few days when we are watching channel 5 on smart boxit randomly jumps back about 20 mins to parts we have already seen and have to fast forward to catch up. It happens on other channels but not as much. Brought a new smart box as we thought it could be that but happening on tge new one. Anyine k ow what it could be
181 REPLIES 181
Anonymous User
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Serial no yx00h2064205
Device I'd. 56878h064205
Box skips back to last place paused after about 30 mins or when I try to pause or rewind again
Anonymous User
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Tried it last night whilst watching the voice and had the skipping back issue. My details are below:

 

Serial No: YX005D667066

Device ID: 568735667066

Software Version: 7.7.3 Build 4135-16

 

Also noticed when pausing the device gets really loud, whirring away, is this normal?

Anonymous User
Not applicable

Hi, my device has the same issue:

Serial number: YX007S706007

Device ID: 5686D7706007

 

Thanks.

Anonymous User
Not applicable

Hi, can I have this update too please?
Serial no: YX00EA301338
Device ID: 56866E301338

Thanks.
Anonymous User
Not applicable

Same problem please could I get the update 

Serial number YX000J171945

device ID 568670171945

Anonymous User
Not applicable

Having same problem and it's been like this since January
Serial number yx0032879527
Device Id 568673879527

Please sort it!!
Anonymous User
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I give up with now tv they fix this issue then somthing else happens now when push now tv on controll it just loads and loads and nothing comes up have done factory rest and everything nothing works. Going to be cancelling my passes ass this is a joke
Anonymous User
Not applicable

Hi
Please update my two boxes which have also had the described fault since that last update in Jan:
Ser No: YX00F1615615
Dev ID: 56867F615615
And
Ser No: YX00D0516764
Dev ID: 56866D516764
Thankyou
Alan
Anonymous User
Not applicable

Serial Number: YXOOH8108291
Device ID: 56867H108291
Anonymous User
Not applicable

Please let me know...

 

What is this update designed to do?     I am suffering delayed response to the remote control and unintended loading of the Sky Store in the middle of freeview channel navigation (especially when smart-box is slow to respond/refuses to respond to remote). I Am starting to see stuttering on iPlayer too (and at 55Mbps..!?)

 

Very frustrating as can't use USB or SD card (this seems to make remote-delays worse)... The sale price is now £49 and one would think that there is some support given the paucity of features...

 

Have recently been advised that the 'key-code' for access to data rate config works on the smart box but it does not!

 

If a remedy is out there may I please have this - our 'little' old now-box never had these issues