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Anonymous User
Not applicable

Now tv box keeps skipping back

The last few days when we are watching channel 5 on smart boxit randomly jumps back about 20 mins to parts we have already seen and have to fast forward to catch up. It happens on other channels but not as much. Brought a new smart box as we thought it could be that but happening on tge new one. Anyine k ow what it could be
181 REPLIES 181
Karl-F
Community Manager
Community Manager

@Anonymous User wrote:
Serial number 5686AE021681
Model number 4500SK-UK
Lot number 5200146487
Barcode on box 5013065008916
This is every single number I can find on the box. Is this ok?

You can find both the numbers you need by following these steps here: Please power up the box and head to Setting > System > About - and provide us with the number that starts with XY - this may be labelled as serial number.  

 

Thanks, 

Karl

Anonymous User
Not applicable

Please update my box

 

Serial: YX00GR178147

Device ID: 5686CG178147

 

Thanks

Anonymous User
Not applicable

My box keeps jumping when on delay

seriel number is 5686ce651351

device number is xy00e9651351

thanks

kim

Anonymous User
Not applicable

We are having the same problem. It’s driving us mad. Please update our box.

Serial: YX007V638895
Device ID: 5686A7638895
Anonymous User
Not applicable

I have easy solution for all having those issues, swap to Smart Stick because since I dropped my Smart Box 6 days ago not had any problems
😂😂😂😂😂😂😂😂😂😂😂😂😂
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

As you know the smart stick won't be much use, if you either want to watch or pause the live Freeview TV channels via a TV aerial Smiley Wink

 

Glad you are happy with the smart stick Smiley Happy

Anonymous User
Not applicable

Serial number: YX002A155697
Device ID: 568752155697
Anonymous User
Not applicable

I’m having the same issues:
YX0027109313
568692109313
Anonymous User
Not applicable

hi,
please can i have the update?
serial number. YX00GJ420123
device id. 56876G420123
cheers,
stuart.
Anonymous User
Not applicable

Hi please update mine
Serial number YX000T082902
Device ID 568790082902