19-01-2018 22:36
21-02-2018 16:11
YX006L466520
@Karl-Fwrote:Hi All,
We'd like to apologise for the issues you've encountered when viewing Freeview channels on our NOW TV Smart Box. Our technical teams have identified the cause and a fix for this issue. (included in a newer firmware release)
Currently, with the way we release Firmware updates this has been scheduled for some time in March, however we may be able to get you on the new release early!
In order for us to do this please leave a comment with your NOW TV Box Serial No (Found at the bottom of the box) and we’ll try and get the firmware added shortly for you. Once it’s done we’ll let you know.
Thanks,
Karl
NOW TV Team
21-02-2018 16:30
Hi @Anonymous User,
We've just updated our previous post, we'll also need your Device ID.
This can be found by going to Settings > System > About.
If you just edit your previous post or post a new comment we'll pick this up our end.
Thanks,
Karl
21-02-2018 16:35
568666466520
Thanks Karl 👍
@Karl-Fwrote:Hi @Anonymous User,
We've just updated our previous post, we'll also need your Device ID.
This can be found by going to Settings > System > About.
If you just edit your previous post or post a new comment we'll pick this up our end.
Thanks,
Karl
23-07-2018 14:26
Me to please. serial number = yx00en878118 device id = 56872e878118
23-07-2018 14:40
Me to please
serial number = YXOOEN878118
device id = 56872e878118
21-02-2018 21:31
Hi Karl,
I have 2 boxes, please add them both to the update.
Thanks
YX0067254906
568726254906
YX0009692567
568650692567
28-02-2018 11:23
Hi Karl, please update mine - my Device ID is: 568738392251,
Thanks, Elaine
28-02-2018 14:13
Hi All
We sent our first batch of users to be given the update on Monday morning. This was for all users who posted before then, we'll be sending another batch to be provided with the updated.
You may need to force the update through and you can do this by going to Settings > System > System Update.
Remember we need both your serial number and device ID.
Thanks again for your patience, I'm sorry for any inconvenience caused.
Karl
03-03-2018 11:54
My device needs updating please
Serial number YX00G8505315
device ID 56869G505315
01-03-2018 9:11
@Anonymous User wrote:
Hi Karl, please update mine - my Device ID is: 568738392251,
Thanks, Elaine
Hi Lainey,
Can you please both numbers required for the updated - both numbers can be found here: Please power up the box and head to Setting > System > About - and provide us with the number that starts with XY - this may be labelled as serial number.
Thanks,
Karl