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Boywonder716
Advocate

Re: Now tv box keeps skipping back

Serial number: 5686AE021681

Please help it's driving us mad!
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Boywonder716
Advocate

Re: Now tv box keeps skipping back

No update available on my box and it's been happening since I bought it. Any chance I can get this update please? 5686AE021681
MrPostman
Mentor

Re: Now tv box keeps skipping back

This is beyond a joke now, its driving me nuts. I have just tried factory reset, and then adding wifi details, login details & retuned  TV channels, to find nothing has changed.

 

Reading this forum again for any updates, to find I have 2 NowTV boxes that are so enfuriating to watch freeview TV on, and its not being updated until March.

 

 

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MrPostman
Mentor

Re: Now tv box keeps skipping back

Device ID :- 568671502980

Serial Number:- YX001Y502980

Software Version:- 7.7.3 Build 4135-16

 

Please can I get an early update, if anyone sees this from NowTV.

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Bloke33
Advocate

Re: Now tv box keeps skipping back

I have had a replacement box for the same reason. It made no difference. They told me they didn't want the old box back but the new one has the same fault. Skipping back & ifuriating as you miss part of the program just for pausing for a few minutes.. I have had this ongoing for 2 months now & I have only been with NowTV for 3 months. Not a very good start. Think I might go back to Virgin at this rate. There is no update available on my system. Says it's already up to date but this awfully annoying problem persists. I cant pause anything otherwise I risk missing part of the programme.

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Lainey321
Advocate

Re: Now tv box keeps skipping back

Hi Karl, please update mine - my Device ID is: 568738392251,

Thanks, Elaine

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Community Manager
Community Manager

Re: Now tv box keeps skipping back

Hi All

 

We sent our first batch of users to be given the update on Monday morning. This was for all users who posted before then, we'll be sending another batch to be provided with the updated. 

 

You may need to force the update through and you can do this by going to Settings > System > System Update. 

 

Remember we need both your serial number and device ID. 

 

Thanks again for your patience, I'm sorry for any inconvenience caused.

 

Karl

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Boywonder716
Advocate

Re: Now tv box keeps skipping back

Serial number 5686AE021681
Model number 4500SK-UK
Lot number 5200146487
Barcode on box 5013065008916
This is every single number I can find on the box. Is this ok?
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rich2018
Advocate

Re: Now tv box keeps skipping back

Please update my box

 

Serial: YX00GR178147

Device ID: 5686CG178147

 

Thanks

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Community Manager
Community Manager

Re: Now tv box keeps skipping back


@Boywonder716 wrote:
Serial number 5686AE021681
Model number 4500SK-UK
Lot number 5200146487
Barcode on box 5013065008916
This is every single number I can find on the box. Is this ok?

You can find both the numbers you need by following these steps here: Please power up the box and head to Setting > System > About - and provide us with the number that starts with XY - this may be labelled as serial number.  

 

Thanks, 

Karl

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