Now tv box keeps skipping back

[Anonymous User]

The last few days when we are watching channel 5 on smart boxit randomly jumps back about 20 mins to parts we have already seen and have to fast forward to catch up. It happens on other channels but not as much. Brought a new smart box as we thought it could be that but happening on tge new one. Anyine k ow what it could be

[Anonymous User]

Serial number YX00F7134373
Device ID 56872F134373

[Anonymous User]

Serial = YX00F0885779

Device ID = 5686CF8855779

Can you please push the update to my box

[Karl-F]

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@Anonymous User wrote:

Serial = YX00F0885779

Device ID = 5686CF8855779

Can you please push the update to my box

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Hi Ammy, 

Can you please double check your Device ID number - We think it may have an extra digit.

Thanks, 

Karl

[Anonymous User]

Sorry its Device ID - 5686CF885779 Serial Number - YX00F0885779

[Anonymous User]

Serial: YX004C096247

ID: 5686D4096247

ASAP please! Its almost unusable!

[Anonymous User]

Has anyone who posted here had the fix rolled out to them yet?

[Anonymous User]

I haven't.

I'd emailed the CEO, then on Wednesday got a reply from Emma asking for the serial number of our smartbox. I replied immediately, and got a further response saying:

I have passed that on now to the Roku team to try and push this firmware update through.

I hope this will be a quick response from them, but I will chase this up if we have had no word within the next 24 to 48 hours.

I sent a reply last night asking for an update, but so far haven't had anything. 

[Anonymous User]

Please can you update my software.

Serial No  YX004M327417

Device No  568734327417

Many thanks.

[Anonymous User]

I'm happy to report that we have now been able to download and install the upgrade, and it does appear to have fixed the problem.

[Anonymous User]

REALLY fed up with this now..... hello Virgin!