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SierraYankee99
Scholar

Re: Now tv box keeps skipping back

YX006L466520


@Karl-Fwrote:

Hi All, 

 
We'd like to apologise for the issues you've encountered when viewing Freeview channels on our NOW TV Smart Box. Our technical teams have identified the cause and a fix for this issue. (included in a newer firmware release)

 

Currently, with the way we release Firmware updates this has been scheduled for some time in March, however we may be able to get you on the new release early!

 

In order for us to do this please leave a comment with your NOW TV Box Serial No (Found at the bottom of the box) and we’ll try and get the firmware added shortly for you. Once it’s done we’ll let you know.

 

Thanks,

Karl

NOW TV Team

 

 


 

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SarahWee
Advocate

Re: Now tv box keeps skipping back

Hi Karl, please update mine - my serial no. is 5686D0965385.

Thank you! - Sarah

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Karl-F
Community Manager
Community Manager

Re: Now tv box keeps skipping back

Hi @SierraYankee99

 

We've just updated our previous post, we'll also need your Device ID. 

 

This can be found by going to Settings > System > About. 

 

If you just edit your previous post or post a new comment we'll pick this up our end. 

 

Thanks, 

Karl

Karl-F
Community Manager
Community Manager

Re: Now tv box keeps skipping back

Hi @SarahWee 

 

Thanks for providing us with this number. 

 

We've recently updated our previous post and wondered if you could grab another number for us. 

 

Please power up the box and head to Setting > System > About - and provide us with the number that starts with XY - this may be labelled as serial number. 

 

Any questions please give me a shout. 

 

Karl

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SierraYankee99
Scholar

Re: Now tv box keeps skipping back

568666466520

 

Thanks Karl 👍


@Karl-Fwrote:

Hi @SierraYankee99

 

We've just updated our previous post, we'll also need your Device ID. 

 

This can be found by going to Settings > System > About. 

 

If you just edit your previous post or post a new comment we'll pick this up our end. 

 

Thanks, 

Karl


 

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SarahWee
Advocate

Re: Now tv box keeps skipping back

Hi Karl, thanks for getting back to me so quickly. The serial number from system settings is:

YX000G965385. Thanks in advance! - Sarah
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Houghty
Advocate

Re: Now tv box keeps skipping back

Yes please

Serial no YX0097629237,
Device ID 568699629237
Thanks
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Gadget340
Mentor

Re: Now tv box keeps skipping back

Serial no YX00EA461242

Device iD 568879E461242

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Goldenkracker
Mentor

Re: Now tv box keeps skipping back

Hi Karl,

 

I have 2 boxes, please add them both to the update. 

 

Thanks

 

YX0067254906
568726254906

YX0009692567
568650692567

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Peachy1992
Advocate

Re: Now tv box keeps skipping back

This firmware update should be made available to all users as it appears to be an issue for everyone by default not just those who post on this page!

YX005J644048
5686D5644048