Now TV Smart Box set up

[Anonymous User]

Hi there, I have tried several times to install my Smart box and nothing happens. Should there be a light that comes on on the Smart box? I have unplugged everything including the router and set up everything again from scratch and nothing. I can't get anything to show up on the TV. Can anyone help please?

[Anonymous User]

@Anonymous User
There should be I think a purple light at front of your Smart box

[Anonymous User]

Thank you, nothing comes on at all

[Andy]

@Anonymous User

Welcome to the forum. When you plug the NOW TV box yu should notice a flashing purple in the front corner of the box (it's fairly pale so check carefully). If you see nothing at all it could be a faulty box/PSU so you'd need to contact the vendor your purchased from.

If you do see a light, make sure you've switched the TV to the correct HDMI input and try resetting the box - there's a small reset button on the underside, you need to hold this down for a good 30-40 seconds, might find it easier to press a pen or something into it.

[Anonymous User]

Thanks, I shall try again but I think it could be a faulty box. Nothing
appears on my telly and I've tried both HDMI slots

[Andy]

@Anonymous User If you can't see any flashing purple light on the front of the box when you first plug power in then it does look as if the box and/or power supply is at fault. Get back in touch with the vendor you bought from for a replacement/refund, or if you bought it direct from NOW TV see this help page

https://help.nowtv.com/article/return-or-replace-now-tv-box-or-accessories

[Anonymous User]

That's great, thank you