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Anonymous User
Not applicable

‎20-06-2022 22:44

Now TV Smart Box - model 4500SK-UK - Loses connection

I mainly use the box to watch Grand Prix and for a few months now it keeps dropping the signal with the message "Internet Connect has been lost"

This happens randomly every few minutes or so which is extremely frustrating.
After about a minute it shows "Internet Connection has been restored"
I then have to press the Nowtv button and select the programme I wish to watch.

I never have connection problems with any other device (e.g. laptop, iPad).

Has anyone any idea what could be causing this issue?

It says it's on the latest s/w version - 11.0.3 build 4063
The router says the box is using the 5GHz speed.

Thanks.

0
20 REPLIES 20
Anonymous User
Not applicable

‎29-07-2022 19:25

In response to schnapps's comment

Thanks again for the advice.  We don't have another TV to test the box on, but I'll try the other options.  It may be that we need a new extender, but I can check with our son-in-law, who used to work for BT.