20-06-2022 22:44
I mainly use the box to watch Grand Prix and for a few months now it keeps dropping the signal with the message "Internet Connect has been lost"
This happens randomly every few minutes or so which is extremely frustrating.
After about a minute it shows "Internet Connection has been restored"
I then have to press the Nowtv button and select the programme I wish to watch.
I never have connection problems with any other device (e.g. laptop, iPad).
Has anyone any idea what could be causing this issue?
It says it's on the latest s/w version - 11.0.3 build 4063
The router says the box is using the 5GHz speed.
Thanks.
20-06-2022 22:56 - edited 20-06-2022 23:01
Hi @Anonymous User
Forget to say I have seen a few reports of this loss of internet connection with regards to the NOW box since a recent firmware update.
No problem my end using my NOW 4K smart box, but I am using the NOW box over Ethernet.
21-06-2022 8:43
Thanks schnapps, I'll give it a try and come back with the results.
21-06-2022 9:47
I've searched the router settings but can't find where I can change the channel.
It's probably staring me in the face but I can't see it!!
2.4 GHz is using Channel 1
5 GHz is using Channel 24.
It's a Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.3 | Last updated 06/12/21
21-06-2022 10:39
Hi @Anonymous User
I don't own a Plusnet Router so i won't be able to help on this matter, where on my Router under the wifi settings section there is an option to uncheck the automatic channel feature and pick the wifi channel number you want to use.
I believe the Roku and NOW TV devices operates around the wifi range of 2.4ghz channels 1 to 13 and 5ghz channels 36 to 48.
If that doesn't help then perhaps try the basic trouble shooting steps in this linked guide below and the first step i would try is step 6 a forced software update (update the software even if on the same version number).
https://help.nowtv.com/article/troubleshooting-now-box-stick
21-06-2022 10:59
Thanks again schnapps.
I thought it would be easy!
2.4 GHz is 1 to 13
5 GHx is 36 to 128 (every 4th one)
Currently 1 and 48 respectively.
Any recomendations what to set them at, 9 and 56?
21-06-2022 11:22 - edited 21-06-2022 11:26
Hi @Anonymous User
If you have a Android phone or tablet you can download the wifi Analyzer App from the Google Play Store which can see the wifi congestion in your home.
On my Roku Streaming Stick + that doesn't have Ethernet that i use on wifi where from memory i use 5ghz channel 36 and when on 2.4 ghz (depending on the room location i move the Stick around on different televisions in the house) i use some where between channel 6 to 10.
21-06-2022 11:46
OK, thanks.
I don't have Android just an iPad.
I'll change the values and see if it makes any difference.
24-06-2022 12:10
I've changed the values to 9 and 44 respectively and so far after an hour it hasn't dropped the connection (famous last words!), so that looks good.
I'll reply if it starts dropping the connection.