14-03-2018 23:20
Solved! Go to Solution.
15-03-2018 14:52
Hi @Anonymous User
Not familiar with the Talk Talk Routers, where my ISP is BT.
I would still try powering off your router for say 20 minutes, just to see if there is any difference how the nowtv app performs (even though your other Apps on the box are working).
26-03-2018 11:57
26-03-2018 12:13
@Tony-D any chance this thread could be brought to the attention of the tech team to see if there's a possible wider issue with NOW TV and TalkTalk ISP customers occurring? Any updates or info you can get would be useful. Thanks!
26-03-2018 12:44
@Andy wrote:
@Tony-D any chance this thread could be brought to the attention of the tech team to see if there's a possible wider issue with NOW TV and TalkTalk ISP customers occurring? Any updates or info you can get would be useful. Thanks!
Yes, of course @Andy sorry i haven't responded i have been extremely busy with other issues recently but i'll get this raised off asap.
30-03-2018 10:19
I am also having same problem. Now tv app stopped loading after 14/3/18 also BBC iplayer has only worked a couple of time since i got smart box in January. Live chatted and went through all soft and hard resets , sent out a new smart box only to find same problem. My ISP is also TalkTalk - going to try ethernet cable to see if that helps, extemely frustrating , i hope this is sorted by Now TV soon.
05-04-2018 7:40
Hi
Is there any update on this, as it's very very frustrating 😞
05-04-2018 7:42
@Tony-Dwrote:
@Andywrote:@Tony-D any chance this thread could be brought to the attention of the tech team to see if there's a possible wider issue with NOW TV and TalkTalk ISP customers occurring? Any updates or info you can get would be useful. Thanks!
Yes, of course @Andy sorry i haven't responded i have been extremely busy with other issues recently but i'll get this raised off asap.
Hi Tony
Is there any update on this, it's been over a week now
08-04-2018 9:32
@Anonymous User wrote:
@Tony-Dwrote:
@Andywrote:
@Tony-D any chance this thread could be brought to the attention of the tech team to see if there's a possible wider issue with NOW TV and TalkTalk ISP customers occurring? Any updates or info you can get would be useful. Thanks!
Yes, of course @Andy sorry i haven't responded i have been extremely busy with other issues recently but i'll get this raised off asap.
Hi Tony
Is there any update on this, it's been over a week now
Hi @Anonymous User It's a very small hanfull of Talk Talk users having this issue and the team are aware. There's working behind the scenes trying to get this sorted properly and isolating the problem regardng with Talk Talk service only. I'll hopefully have an update tomorrrow.
10-04-2018 12:25
Hi Tony
Can you find out what's going on. This has been a couple of weeks now and i'm still paying for all of my subscriptions, but not receiving any service. My Now TV Smart box is just over a year old so I would be very surprised if there was an issue with that.
If this continues will Talk Talk customers be getting a refund?
27-04-2018 12:44
@Tony-D wrote:
@Anonymous Userwrote:
@Tony-Dwrote:
@Andywrote:@Tony-D any chance this thread could be brought to the attention of the tech team to see if there's a possible wider issue with NOW TV and TalkTalk ISP customers occurring? Any updates or info you can get would be useful. Thanks!
Yes, of course @Andy sorry i haven't responded i have been extremely busy with other issues recently but i'll get this raised off asap.
Hi Tony
Is there any update on this, it's been over a week now
Hi @Anonymous User It's a very small hanfull of Talk Talk users having this issue and the team are aware. There's working behind the scenes trying to get this sorted properly and isolating the problem regardng with Talk Talk service only. I'll hopefully have an update tomorrrow.
@Anonymous User@Tony-D This problem hasn't been resolved. My NowTV box still won't connect. Please can someone take a look at this, as i'm paying for a service that I cannot use 😞