Now TV Smart Box NowTV App after Update

[Anonymous User]

Hi,

My now Tv app has stopped working after last nights update. I can’t load the app, or any movie/entertainment channels. It only shows the loading screen with the four rotating dots until I crashes. All other apps work and the internet connection is excellent. I’ve tried every reboot including back to factory settings and I’ve done the remote thing (5xHome, 3xRewind, 2xFast forward).

Any other suggestions would be welcome, I mainly want to find out if anyone else is suffering with the issue?

Mike

[Anonymous User]

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@schnappswrote:

Hi @Anonymous User

My smart box from the original hardware nowtv trial which I received in April / May 2016 is working fine via a hard wired Ethernet connection to my BT Home Hub Router with the latest firmware update version 8.0.3 build 4186~16.

Out of curiosity, I wonder if @Anonymous User who has also reported the problem is also on TalkTalk or with another ISP to see if there is a pattern merging here ?  

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Same as you @schnapps. Having no issues here. I'm also hard wired (ethernet) with BT as my isp. Unlike you however I use a 3rd party router and Powerline adapters (all TP-Link) and so far all is good. (Could be famous last words there). 

[Anonymous User]

I am with talk talk too and up till yesterday everything was fine then I couldn't get now TV so I have resorted to an Ethernet cable connection instead of wifi, working ok at the moment

[Anonymous User]

Try using an Ethernet cable instead of wifi . My talk talk WiFi won't work but Ethernet does.

[Anonymous User]

If this is a solution it doesn't work I have tried this it works for a short time the stops. I have tried changing the router channel from auto to a specific channel that worked for a short time,I have now gone back to Ethernet connection.

[Anonymous User]

I have been experiencing the same issue with a talk talk fibre account. Once connected to ethernet my smart TV box works but this is not ideal due to the long ethernet cable across the floor. Still got an open call with support.

[Anonymous User]

Big thank you to Schnapps for help and advice. The 30 second reset has done trick and as of this afternoon my Smart Box is now working a treat. Thank you. 

[schnapps]

Hi @Anonymous User

Was that the 30 second reset on the micro switch underneath the bottom of the smart box or on your Router ?

[Anonymous User]

Hi Schnapps, it was the 30 second reset on the Smart Box. I had previously tried to reset the Smart Box albeit only pressing the reset for 10 seconds or so.

Thank again for you help.

[Anonymous User]

I have gone into the router settings (talk talk) and set the 2.4M band to 50% power. All now working fine .

[Anonymous User]

I am having the same issue and I am a talk talk customer what can we do?