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Anonymous User
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Re: Freeview /Live TV Menu goes missing

Must be a rogue software update.
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Anonymous User
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Re: Freeview /Live TV Menu goes missing

My software version is 7.5.3 build 4086-16
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Anonymous User
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Re: TV Guide Disappeared!!

Same problem, tv guide is missing from the menu! How can I fix this? I've tried the factory reset already. 

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Re: TV Guide Disappeared!!

Its 100% a new fault and its clealy to do with a new update so factory reset won't help it one little bit. We all have to wait till they send the new update to fix it, until then our boxes are not very smart no moreSmiley Mad    To the people who don't understand the smartbox has just turned into the standard box. NO OPTION OF TV, SO ITS NOT A BLANK SCREEN AND TELLING US TO CHECK THE AERIAL HAS 0 EFFECT.

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Anonymous User
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Re: Freeview /Live TV Menu goes missing

https://community.nowtv.com/t5/NOW-TV-Smart-Box/TV-Guide-Disappeared/m-p/404722#U404722

This tells you how to fix it via the secret menu, fine now!

Re: Freeview /Live TV Menu goes missing

They are clearly in no rush to sort the issue, complete joke really, if it goes on any longer then they should start refunding us the difference from the standard box or give us a months free service of every package as goodwill

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Anonymous User
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Re: Freeview /Live TV Menu goes missing

See above. Fixes the issue.
Anonymous User
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Re: TV Guide Disappeared!!

I've just had the same problem, all terrestrial TV functions have disappeared
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Re: Freeview /Live TV Menu goes missing

Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly

Home (x5) FF (x3) REW (x2)

 

Choose Update software and allow it to run

Anonymous User
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Re: Freeview /Live TV Menu goes missing

Correct. Fixed it for me.
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