19-07-2016 11:06
I set up my box today and noticed in the Freeview section that BBC 1 and 2 are missing - the channels start with ITV. Scrolling through, I found BBC 1 HD and BBC 2 HD located after the Horror channel.
Ideally I'd like to have BBC 1 and 2 at the top of the EPG. Better still I'd like my regional BBC 1 and BBC 2 HD at the top of the EPG.
I can't see my local station or the non-HD versions listed anywhere in the channels found.
This box is replacing a BT YouView box which picked up the above missing channels.
Any ideas please?
19-04-2017 20:05
The exact same has just happened to me, been talking to live chat who said the relevant team has been notified and to wait. SO FRUSTRATING
19-04-2017 20:34
Did they give you any idea how long its going to take?
19-04-2017 20:06
19-04-2017 20:07
19-04-2017 20:10
19-04-2017 20:13
Its 100% a new fault and its clealy to do with a new update so factory reset won't help it one little bit. We all have to wait till they send the new update to fix it, until then our boxes are not very smart no more To the people who don't understand the smartbox has just turned into the standard box. NO OPTION OF TV, SO ITS NOT A BLANK SCREEN AND TELLING US TO CHECK THE AERIAL HAS 0 EFFECT.
19-04-2017 20:20
19-04-2017 20:23
19-04-2017 20:24
Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly
Home (x5) FF (x3) REW (x2)
Choose Update software and allow it to run
19-04-2017 21:16
@Anonymous User wrote:Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly
Home (x5) FF (x3) REW (x2)
Choose Update software and allow it to run
Thanks, this worked for me.