I set up my box today and noticed in the Freeview section that BBC 1 and 2 are missing - the channels start with ITV. Scrolling through, I found BBC 1 HD and BBC 2 HD located after the Horror channel.
Ideally I'd like to have BBC 1 and 2 at the top of the EPG. Better still I'd like my regional BBC 1 and BBC 2 HD at the top of the EPG.
I can't see my local station or the non-HD versions listed anywhere in the channels found.
This box is replacing a BT YouView box which picked up the above missing channels.
Any ideas please?
Hello @Anonymous User 🙂
Have you tried 4268's advice just above? 😉
Also having this issue but it happened after I updated my Smart Box.
Live TV has disappeared.
Have hard reset and reset through the Menu.
Had a chat with the support who were... unhelpful.
Any fix would be appreciated!
this has jist happened to me too
i've reset with the button on the bottom and through the menu
its displaying exactly as though it was a standard now tv box .identical menu's with no live tv,channel lists etc
Hi. I am experiencing the same problem with the missing TV Guide... My internet connection is absolutely fine so can only assume its a problem with the NowTV Box. Ive done the factory reset, but still no luck. Can you help me please?
Its 100% a new fault and its clealy to do with a new update so factory reset won't help it one little bit. We all have to wait till they send the new update to fix it, until then our boxes are not very smart no more To the people who don't understand the smartbox has just turned into the standard box. NO OPTION OF TV, SO ITS NOT A BLANK SCREEN AND TELLING US TO CHECK THE AERIAL HAS 0 EFFECT.
@Anonymous User wrote:
Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly
Home (x5) FF (x3) REW (x2)
Choose Update software and allow it to run
Thanks, this worked for me.