Now TV Smart Box - Freeview channels missing

[Anonymous User]

I set up my box today and noticed in the Freeview section that BBC 1 and 2 are missing - the channels start with ITV. Scrolling through, I found BBC 1 HD and BBC 2 HD located after the Horror channel. 

Ideally I'd like to have BBC 1 and 2 at the top of the EPG. Better still I'd like my regional BBC 1 and BBC 2 HD at the top of the EPG. 

I can't see my local station or the non-HD versions listed anywhere in the channels found.

This box is replacing a BT YouView box which picked up the above missing channels.

Any ideas please?

[caseyb1993]

Hello @Anonymous User 🙂

Have you tried 4268's advice just above? 😉

[Anonymous User]

Also having this issue but it happened after I updated my Smart Box.

Live TV has disappeared.

Have hard reset and reset through the Menu. 

Had a chat with the support who were... unhelpful.

Any fix would be appreciated!

[Anonymous User]

this has jist happened to me too

i've reset with the button on the bottom and through the menu

its displaying exactly as though it was a standard now tv box .identical menu's with no live tv,channel lists etc

[Anonymous User]

Hi. I am experiencing the same problem with the missing TV Guide... My internet connection is absolutely fine so can only assume its a problem with the NowTV Box. Ive done the factory reset, but still no luck. Can you help me please?

[Anonymous User]

Same problem, tv guide is missing from the menu! How can I fix this? I've tried the factory reset already. 

[Anonymous User]

The exact same has just happened to me, been talking to live chat who said the relevant team has been notified and to wait. SO FRUSTRATING

[Anonymous User]

Did they give you any idea how long its going to take?

[Anonymous User]

Just upgraded to the smart box and no live tv. Scans for channels and finds 171 but it has the old menu with no live tv. Spent a hour on the live chat thing got nowhere.

[Anonymous User]

Must be a rogue software update.

[Anonymous User]

My software version is 7.5.3 build 4086-16

[Anonymous User]

Its 100% a new fault and its clealy to do with a new update so factory reset won't help it one little bit. We all have to wait till they send the new update to fix it, until then our boxes are not very smart no more    To the people who don't understand the smartbox has just turned into the standard box. NO OPTION OF TV, SO ITS NOT A BLANK SCREEN AND TELLING US TO CHECK THE AERIAL HAS 0 EFFECT.

[Anonymous User]

See above. Fixes the issue.

[Anonymous User]

I've just had the same problem, all terrestrial TV functions have disappeared

[Anonymous User]

Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly

Home (x5) FF (x3) REW (x2)

Choose Update software and allow it to run

[Anonymous User]

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@Anonymous User wrote:

Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly

Home (x5) FF (x3) REW (x2)

Choose Update software and allow it to run

---

Thanks, this worked for me.

[Anonymous User]

Correct. Fixed it for me.

[Anonymous User]

Follow the instructions above and fix it yourself.

[Anonymous User]

It has not worked!!!

[Anonymous User]

Oh. Sorry. Maybe try manually selecting different software versions?

[Anonymous User]

Hi yes, hard reset and reset through the menu.
I presume this is a bug in the software version and a fix may be released soon?

[Anonymous User]

Thanks theevilreddevil.
To confirm your advice on updating to new version of software worked. Best get some tests in around that 😉

Ta