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Legend 5
Legend 5

Re: Smart box loses Freview menu

Hi @jobbie8,

 

Perhaps the following 'Help Centre' article may be of use to you: How to reset your NOW TV Box

 

 

 

Cheers

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4268
Legend 5
Legend 5

Re: Freeview /Live TV Menu goes missing

Have you tried a hard reboot using the button under the box. You will need to hold it for 30 seconds. It will fully reboot the device. You will need to re add your internet details and Now sign in details. It should hopefully load the latest software for you too.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
jobbie8
Scholar

Re: Freeview /Live TV Menu goes missing

Thanks for your reply. The problem seems to have gone away after the third day.
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Anonymous User
Not applicable

I am also seeing the above problem. I have done a factory...

I am also seeing the above problem. I have done a factory reset via the menu. Have updated the system firmware (7.5.3 build: 4086) but the entire live tv section is missing. I have 176 channels tunned.
It happened after I acceidentally turned the power off.
Please advise.
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caseyb1993
Legend 5
Legend 5

Re: I am also seeing the above problem. I have done a factory...

Hello @Anonymous User 🙂

 

Have you tried 4268's advice just above? 😉

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Anonymous User
Not applicable

Re: I am also seeing the above problem. I have done a factory...

Also having this issue but it happened after I updated my Smart Box.

 

Live TV has disappeared.

Have hard reset and reset through the Menu. 

Had a chat with the support who were... unhelpful.

 

Any fix would be appreciated!

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jemmaweb
Advocate

Re: I am also seeing the above problem. I have done a factory...

this has jist happened to me too

 

i've reset with the button on the bottom and through the menu

 

its displaying exactly as though it was a standard now tv box .identical menu's with no live tv,channel lists etc

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Anonymous User
Not applicable

Re: TV Guide Disappeared!!

Hi. I am experiencing the same problem with the missing TV Guide... My internet connection is absolutely fine so can only assume its a problem with the NowTV Box. Ive done the factory reset, but still no luck. Can you help me please?

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Re: Freeview /Live TV Menu goes missing

The exact same has just happened to me, been talking to live chat who said the relevant team has been notified and to wait. SO FRUSTRATING

Anonymous User
Not applicable

Re: Freeview /Live TV Menu goes missing

Just upgraded to the smart box and no live tv. Scans for channels and finds 171 but it has the old menu with no live tv. Spent a hour on the live chat thing got nowhere.
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