Smart box loses Freview menu

[SeeMoreDigital]

Hi @jobbie8,

Perhaps the following 'Help Centre' article may be of use to you: How to reset your NOW TV Box

Cheers

[4268]

Have you tried a hard reboot using the button under the box. You will need to hold it for 30 seconds. It will fully reboot the device. You will need to re add your internet details and Now sign in details. It should hopefully load the latest software for you too.

[jobbie8]

Thanks for your reply. The problem seems to have gone away after the third day.

[Anonymous User]

I am also seeing the above problem. I have done a factory reset via the menu. Have updated the system firmware (7.5.3 build: 4086) but the entire live tv section is missing. I have 176 channels tunned.
It happened after I acceidentally turned the power off.
Please advise.

[caseyb1993]

Hello @Anonymous User 🙂

Have you tried 4268's advice just above? 😉

[Anonymous User]

Also having this issue but it happened after I updated my Smart Box.

Live TV has disappeared.

Have hard reset and reset through the Menu. 

Had a chat with the support who were... unhelpful.

Any fix would be appreciated!

[jemmaweb]

this has jist happened to me too

i've reset with the button on the bottom and through the menu

its displaying exactly as though it was a standard now tv box .identical menu's with no live tv,channel lists etc

[Anonymous User]

Hi. I am experiencing the same problem with the missing TV Guide... My internet connection is absolutely fine so can only assume its a problem with the NowTV Box. Ive done the factory reset, but still no luck. Can you help me please?

[theevilreddevil]

The exact same has just happened to me, been talking to live chat who said the relevant team has been notified and to wait. SO FRUSTRATING

[Anonymous User]

Just upgraded to the smart box and no live tv. Scans for channels and finds 171 but it has the old menu with no live tv. Spent a hour on the live chat thing got nowhere.