19-07-2016 11:06
I set up my box today and noticed in the Freeview section that BBC 1 and 2 are missing - the channels start with ITV. Scrolling through, I found BBC 1 HD and BBC 2 HD located after the Horror channel.
Ideally I'd like to have BBC 1 and 2 at the top of the EPG. Better still I'd like my regional BBC 1 and BBC 2 HD at the top of the EPG.
I can't see my local station or the non-HD versions listed anywhere in the channels found.
This box is replacing a BT YouView box which picked up the above missing channels.
Any ideas please?
04-10-2016 8:13
10-10-2016 16:02
14-10-2016 11:48
Hi @Anonymous User
Really sorry to hear about the troubles that you have had.
Let me speak to our tech teams regarding this as it shouldn't be happening like you and others have explained on this thread.
Once I get an answer I will come back to this post.
Cheers
Andy
14-10-2016 12:30
27-10-2016 14:33
05-01-2017 10:59
I have an issue whereby the Freeview HD channels keep breaking up when connecting my NOW TV Smart Box to my cloest transmitter (Wenvoe). When retuning the channels it gives me the region option at the end whether to select Wales or England - click on Wales and the channels break up, however click on England and they're spot on (another thing I've noticed from selecting the Wales option is that some logos of channels in the TV guide don't appear, whereas with the England option all of them are there).
Is there anyway of manually selecting another tuner as I'm keen on having the Wales regional channels?
05-01-2017 11:11
@Anonymous User Welcome to the forum. No, it's not possible at the moment, the problem of the NOW TV Smart Box wandering to different transmitters and the problem this causes has been mentioned quite a few times on the forum though so hopefully this is something NOW TV will look to implement in the future.
28-01-2017 17:58
02-12-2016 16:46
Hi , strange thing happened , freeview channel have disappeared from my smart box , I can't even see the option to watch freeview , completely gone , menu and all , will let me scan for channels and finds channels but then no where to watch them , any help
03-12-2016 8:45
@Anonymous User
That's a strange one. If you haven't already I'd suggest doing a factory reset of the box, this will also force the software to be downloaded again. You'll find the option under Settings > System > Advanced System Settings > Factory Reset (and then enter the code shown on screen to confirm). You'll need to set up the wifi/Ethernet, enter your NOW TV details and do a scan again as part of the process.