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Anonymous User
Not applicable

Now TV Smart Box - Freeview channels missing

I set up my box today and noticed in the Freeview section that BBC 1 and 2 are missing - the channels start with ITV. Scrolling through, I found BBC 1 HD and BBC 2 HD located after the Horror channel. 

 

Ideally I'd like to have BBC 1 and 2 at the top of the EPG. Better still I'd like my regional BBC 1 and BBC 2 HD at the top of the EPG. 

 

I can't see my local station or the non-HD versions listed anywhere in the channels found.

 

This box is replacing a BT YouView box which picked up the above missing channels.

 

Any ideas please?

146 Replies
Anonymous User
Not applicable

Thank you for your help Andy, I can go to home and channels but all bbc live channels have gone, all HD and radio stations except 2 have disappeared I have itv and 10 others left that's it. Now TVs channels all seem fine,
Andy
Legend 5
Legend 5

@Anonymous User

 

Hmm, sounds like the smart box has lost the BBC multiplexes but I'm not sure why that is. There is an issue with the box sometimes straying from one transmitter to another, causing you to lose channels, but as all transmitters carry the BBC multiplexes you should still get those channels. Are you using an indoor or rooftop aerial? If it's rooftop does your aerial point in the same direction as most of your neighbours?

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

Anonymous User
Not applicable

Hi Andy we use a rooftop Ariel and it does point the same way.. I have checked out the Ariel and it works fine in the TV, still a bit perplexed
Andy
Legend 5
Legend 5

@Anonymous User In that case it's not going to be the issue others have identified, as you would still be able to receive BBC channels (but lose some of the more obscure channels, inc. Dave) , so I'm afraid I'm at a bit of a loss. You could try a factory reset again if you can put up with entering all the details again, but beyond that I can't think of a reason why you'd lose BBC but still get ITV. If you are on friendly terms with any of your neighbours (whose aerial points the same way) you could also try connecting the box to their TV and aerial, doing a new scan for channels and seeing if you get all channels back (if by some miracle you do, just disconnect the box and connect it back up to your TV, don't do another scan but see if you can watch).

 

It could be the box is faulty but one of the NOW TV Team or another forum member might have further suggestions for you in due course.

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

Anonymous User
Not applicable

Thanks again for your help, I've already been through now TV and they can't help either, they have told me they have passed it to their tech team and that they would be in touch. That was 6 weeks ago and I've heard nothing 😩. Emailed every other day since then but no one has replied, pretty bad service. They haven't even offered to replace the box!!

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your post.

 

Have you tried a force software update to your NOW TV Smart Box ?

 

You can find the steps for that here.

 

Let us know how you get on.

 

Andy

Anonymous User
Not applicable

but when the same aerial was plugged in to the tv for freeview it never lost signal, i have tried moving it etc but makes no differance,any ideas to help please?

SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Out of interest... Is you 'smart' box connected to the internet via WiFi (wireless) or is it 'hard-wired'?

Anonymous User
Not applicable

Yes its wifi and i cant really use the wired set up as too far away.

4268
Legend 5
Legend 5

@Anonymous User your Tv may boost the signal. You could try a signal booster.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
4268
Legend 5
Legend 5

@Anonymous User you don't need the box hooked up to internet either via WiFi or hard wired for the Freeview to work. It may be worth trying it without it whilst you are watching a program on Freeview.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

Silly question,how do i do that ?

4268
Legend 5
Legend 5

If you can do without it for 30 mins switch off your router. Just to experiment.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Geluk
Expert 2

You may have to add something like this to your coax cable so signal gets boosted where it enters NOWTV box.

Signal booster

 

Or "borrow" one from Argos, and return if it doesn't do the biz 🙂

Andy
Legend 5
Legend 5

@Anonymous User

It could just as easily be an issue the box has with staying locked onto the transmitter it was originally tuned to when there are several transmitters in your area, in which case a booster may actually make the issue worse - you'd probably need a splitter or something similar to try and weaken the signal slightly in the hope of filtering out other transmitters (or keep manually rescanning). Have a read of the following thread to see if it sounds like your issue, and see what other people have done to cope

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Weak-Freeview-Channels/m-p/390232#U390232

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

Anonymous User
Not applicable

Thank you,when i first set up the channels i had as little as 0 then as many after a good few scans over 50 so will read all that info,thank you so very much for taking the time to help me.

Anonymous User
Not applicable

Hello We had an OLD white box and today we bought the new "smart box" as it says "WATCH UP TO 60 Channels. when we set it all up and put in the TV arial like it said to and tunned it in we only got about 10-16 channels and the rest radio stations I have lost or should I say cannot see my other freeview channels that I had before. What am I doing wrong please

Anonymous User
Not applicable


@Anonymous User wrote:

Hello We had an OLD white box and today we bought the new "smart box" as it says "WATCH UP TO 60 Channels. when we set it all up and put in the TV arial like it said to and tunned it in we only got about 10-16 channels and the rest radio stations I have lost or should I say cannot see my other freeview channels that I had before. What am I doing wrong please


@Anonymous User

 

Hi

 

Is your other tvs with freeview channels picking up all the freeview channels

 

Could you also try another aerial and scan again

 

Thanks

Aaron

 

 

Anonymous User
Not applicable

Hello Aaron 

 

Thank you for getting back to me: I ran it again and it picked up a few more channels but no HD channels. On the TV it is working fine. I put the Aerial back into the TV searched channels and there they all where even HD, So I started all overt again with the smart box not as many channels and no HD channels. I have a Draytek 2850N and my wirless signal is excelent. I have read the forum and trouble shoot and did all the steps reccomended but still to no joy.  

 

Many Thanks

Davide

Anonymous User
Not applicable


@Anonymous User wrote:

Hello Aaron 

 

Thank you for getting back to me: I ran it again and it picked up a few more channels but no HD channels. On the TV it is working fine. I put the Aerial back into the TV searched channels and there they all where even HD, So I started all overt again with the smart box not as many channels and no HD channels. I have a Draytek 2850N and my wirless signal is excelent. I have read the forum and trouble shoot and did all the steps reccomended but still to no joy.  

 

Many Thanks

Davide


@Anonymous User

 

Hi

 

Could you give us a list of some of the channels your tv is picking up that the smartbox is not?

 

Also is there anything that could be affecting the aerial such as bad weather?

 

Thanks

Aaron

Anonymous User
Not applicable

I seem to have lost all HD channels which I had previously,  any ideas why?