I set up my box today and noticed in the Freeview section that BBC 1 and 2 are missing - the channels start with ITV. Scrolling through, I found BBC 1 HD and BBC 2 HD located after the Horror channel.
Ideally I'd like to have BBC 1 and 2 at the top of the EPG. Better still I'd like my regional BBC 1 and BBC 2 HD at the top of the EPG.
I can't see my local station or the non-HD versions listed anywhere in the channels found.
This box is replacing a BT YouView box which picked up the above missing channels.
Any ideas please?
An alternative solution to the problem would be for the software to offer an explicit choice of the precise transmitter that the aerial points to during the Freeview set up and retune processes.
This is why a 'manual tuning' feature is so important (which I gather the 'smart' box does not have - yet). Along with an option to disable 'auto tuning' 😉
@jobbie8 As per my earlier post in this thread on 9 Aug 11:04:
"During the smart box trial, I reported that my box did a tuning oddity, as described below (stop reading now if not interested in the details!!) but nothing was done to resolve this."
Yes it's annoying. I've had to re-tune a couple of times due to an "unexpected (auto?) re-tune of its own accord" but not as often as you seem to be needing to.
@Anonymous User wrote:
Has NOW tv team added a way to delete channels from smart box or can't at moment.
@Anonymous User Not yet
NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.
Just wanted to add my experience to this thread. I was also suffering from frequent "no signal" messages or the picture breaking up. Retuning seemed to help for a bit then the next day it would all be gone again. I was about to return the box as faulty until I read this.
Our local transmitter is Rosneath and is only 5 miles away. From the secret menu I found out that box was tuning to Darvel for some muxes. We're no where near the intended reception area of Darvel and it has the opposite polarisation to Rosneath but the NowTV box was managing to hang on to it with a signal strength of about 19%.
I've added a group C/D filter to our aerial to block out Darvel and the box is now working perfectly with the expected 100% signal quality from Rosneath. The filter cost less than a tenner so if anyone else experiences this problem that could be a quick and simple fix. Just check which aerial group filter you need for your own local transmitter.
The problem I now have is it refuses to display properly on my 14 year old plasma....