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Samraife
Advocate

Now TV Smart Box Dead after 3 months

I ordered the smart box in late August and it is no longer working, Box won't boot-up despite  LED at the front being on. I've checked connections and batteries but the box just isn't responding. 

 

I ordered it from Amazon, can I get a refund or exchange via the Now TV site as the warranty in the box is for 1 year, but just says check the NOW TV website. There is no information on how to sort it on the site I can see?

 

 

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3 Replies
Andy Legend 5
Legend 5

Re: Now TV Smart Box Dead after 3 months

@Samraife

 

Welcome to the forum.

 

Have you tried a hard reset of the box to see if that helps, there's a small reset button on the bottom of the box, try pushing it for a couple of minutes to see if it helps. If it doesn't try doing the same but this time hold the button in for a count of 40 seconds before releasing, you'll need something like a pen lid to do this as the button is difficult to press.

 

If the LED flashes each time you press a button on the remote, try a different HDMI cable and/or a different HDMI port on the TV to see if that helps. 

 

If not you'll need to get back in touch with Amazon to arrange for a warranty repair or replacement as they are responsible for organising this.

 

http://help.nowtv.com/article/Return-my-NOW-TV-Box

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SeeMoreDigital Legend 5
Legend 5

Re: Now TV Smart Box Dead after 3 months


@Samraife wrote:

I ordered it from Amazon, can I get a refund or exchange via the Now TV site as the warranty in the box is for 1 year, but just says check the NOW TV website. There is no information on how to sort it on the site I can see?


Hi @Samraife,

 

As @Andy has already mentioned, if it turns out that your box is faulty, you'll have contact Amazon (your place of purchase) for a refund/exchange. All of which is in accordance with the 'Sales of Goods Act'...

 

 

Cheers  


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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Birgit-R
NOW TV Team (Retired)

Re: Now TV Smart Box Dead after 3 months

Hi @Samraife

 

Sorry to hear that 😞

 

I will email you in regards to your issue very shortly.

 

Cheers,

 

Birgit