02-11-2016 13:41
I ordered the smart box in late August and it is no longer working, Box won't boot-up despite LED at the front being on. I've checked connections and batteries but the box just isn't responding.
I ordered it from Amazon, can I get a refund or exchange via the Now TV site as the warranty in the box is for 1 year, but just says check the NOW TV website. There is no information on how to sort it on the site I can see?
02-11-2016 13:56
@Anonymous User
Welcome to the forum.
Have you tried a hard reset of the box to see if that helps, there's a small reset button on the bottom of the box, try pushing it for a couple of minutes to see if it helps. If it doesn't try doing the same but this time hold the button in for a count of 40 seconds before releasing, you'll need something like a pen lid to do this as the button is difficult to press.
If the LED flashes each time you press a button on the remote, try a different HDMI cable and/or a different HDMI port on the TV to see if that helps.
If not you'll need to get back in touch with Amazon to arrange for a warranty repair or replacement as they are responsible for organising this.
02-11-2016 17:31
@Anonymous User wrote:I ordered it from Amazon, can I get a refund or exchange via the Now TV site as the warranty in the box is for 1 year, but just says check the NOW TV website. There is no information on how to sort it on the site I can see?
Hi @Anonymous User,
As @Andy has already mentioned, if it turns out that your box is faulty, you'll have contact Amazon (your place of purchase) for a refund/exchange. All of which is in accordance with the 'Sales of Goods Act'...
Cheers