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sb64
Scholar 2

Now Box Not Connecting To WiFi

My now box isn't connecting to WiFi i haven't changed my WiFi password it connected to WiFi the other day.

Have done full network reset still no joy will try Ethernet connection before full factory reset software version is up to date.

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@sb64 
Your statement.

full factory reset software version is up to date.

Is this a factory reset to the box so your having to start from scratch?
https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
sb64
Scholar 2

Yes had to do the full factory reset from scratch now connecting to WiFi. 

gavs82008
Legend 5
Legend 5

@sb64 

If memory serves me right with the NOW branded devices the connection to Wi-Fi is temperamental and often needs to get a factory reset to give a kick back into gear. 

FYI that I do not work for NOW, just a NOW customer trying to help